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RUAN !

Contact

We're here for you

A question, an order, product advice? Reply within 24 hours.

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Email

contact@ruan-shop.fr

Reply within 24–48 business hours

Hours

24/7

Except public holidays

Address

Paris, France

Orders shipped from the Paris region

Our socials

FAQ

Frequently asked questions

Standard delivery takes 3 to 5 business days in mainland France. Express delivery (24h) is available for any order placed before noon.

You have 30 days after receipt to return an unopened product. Contact us through this form and we'll send you a prepaid return label.

As soon as your parcel ships, you receive an email with a real-time tracking link. You can also find this link at any time in your customer area, under “My orders”.